Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate a return request within 30 days of receiving your order. Items that are marked as final sale or clearance are not eligible for returns. If you have any questions regarding the eligibility of your item, please reach out to us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the returned item. Please keep your shipping receipt until the return is processed.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while adhering to our return policy. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damaged item to assist with the resolution. Depending on the situation, we may offer a replacement or a full refund for the damaged item.
Contact Information
If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with radiantessentialsonline.com is satisfactory. Your feedback is important to us, and we strive to address any concerns you may have promptly.